Many of you may have noticed that Sarah was absent for much of 2011 – from March to September, to be exact. She has been completely out of action and had a (thankfully successful) major op, but has been back with us since September in her new role of house manager. She now oversees the restaurant, bar and housekeeping and is relishing her new role of cracking the whip – and of course spending more times with guests.

Throughout Sarah’s illness she was still in contact and on our online reservations system, constantly checking the arrivals and sending notes regarding our long established guests to the rest of the team, sharing her 20 year knowledge of the specific needs of our guests – you can’t get much more dedication than that!

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About the author

Zoe Cunliffe
Zoë 'Chief Chatterer' Cunliffe joined in 2001 with husband Barney. After years of working through the departments as a sort of family apprentice, Zoë’s chief talents have finally been rewarded with a role that encompasses her métiers - talking and writing! You will now mostly find her harassing guests in reception and the restaurants, and writing/editing Gilpin Life. Jasper Gerrard of the Telegraph wrote that Gilpin was "friendly informality, personified by Zoë Cunliffe and her smile that speaks of crumpets by the fire and earthy humour."